Getting assistance from Support

Learn how to get in touch with the support team

We’re here to assist you with any questions or issues related to your account. Here’s how you can get in touch with us:

Contact Us via Email

To send us a message, visit our Contact the team page. We’ll be happy to help you with any inquiries you have.

Support Hours

Our support team is available via email Monday to Friday, from 9 AM to 5 PM Eastern Time (US). While we don’t offer phone support at this time, we aim to respond promptly to all emails, usually within 24 hours.

Need Immediate Assistance?

Before reaching out, you might find the answer to your question in our Knowledge Base, where we’ve compiled helpful articles and troubleshooting guides.

Book a Free Onboarding Session

New to Craftybase? We offer a free onboarding session to help you get set up correctly from the start. We’ll walk through your products, materials, and how you currently track inventory, then guide you to the right setup for your business. Get in touch with our team to arrange a time, and read our onboarding call preparation checklist to see what to have ready beforehand.

Your satisfaction is important to us! Our team is dedicated to providing the best support possible, and we look forward to assisting you.